Privacy Policy

Effective Date: 8/21/25

1. Introduction

ColeLabCo, LLC (“Company,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you use our white-labeled software and services (the “Services”). By using our Services, you consent to the practices described in this Policy.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, phone number, email address, business information, billing details.

  • Communications Data: Calls, voicemails, SMS/MMS, emails, chat messages, and calendar interactions.

  • Website Data: Forms submitted on websites we host for you, cookies, and analytics.

  • Technical Data: IP address, browser type, device identifiers, and usage logs.

3. How We Use Information

We use collected information to:

  • Provide, maintain, and improve the Services.

  • Enable AI-powered call answering, messaging, and lead capture.

  • Process billing and account management.

  • Schedule appointments and send notifications.

  • Generate analytics and reports.

  • Comply with legal and regulatory obligations.

4. How We Share Information

We do not sell personal information. We may share data with:

  • Service Providers: Third-party vendors who support our platform (e.g., telecom providers, AI technology partners, hosting providers).

  • Business Transfers: In case of a merger, sale, or acquisition.

  • Legal Requirements: When disclosure is necessary to comply with the law, protect rights, or enforce agreements.

5. Data Retention

We retain personal data only as long as necessary to provide Services and comply with legal obligations. Data may be anonymized or securely deleted once it is no longer required.

6. Your Responsibilities

If you use our Services to capture customer data, you are responsible for obtaining any required consent from your customers and ensuring compliance with applicable laws (e.g., TCPA, GDPR, CCPA).

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal data.

  • Opt-out of marketing communications.

  • Request limitations on data processing.

Requests may be submitted to [email protected]

8. Cookies & Tracking

Our websites and hosted pages may use cookies, pixels, and tracking technologies to improve functionality, analyze performance, and deliver relevant ads. You may disable cookies in your browser settings, but some features may not function properly.

9. Security

We implement administrative, technical, and physical safeguards to protect your data. However, no system is 100% secure, and we cannot guarantee absolute protection.

10. Children’s Privacy

Our Services are not directed toward individuals under 18. We do not knowingly collect personal data from minors.

11. International Users

If you access the Services from outside the United States, you consent to the transfer and processing of your information in the U.S. or other jurisdictions where we operate.

12. Changes to this Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website, and continued use of the Services constitutes acceptance of the revised Policy.

13. Contact Us

If you have questions about this Privacy Policy, please contact us at:


ColeLabCo, LLC
[email protected]
972-949-9950